Support
Real people answer, usually within a day.
Email support@getbrainstake.com with what happened and, if you can, a screenshot. If it’s about your subscription, tell us roughly when you started it.
How do I cancel my subscription?
On your iPhone, open Settings, tap your name, then Subscriptions, then Brainstake, then Cancel Subscription. Cancel at least 24 hours before it renews and you won’t be charged again.
I paid but the app is asking me to pay again
On the payment screen, tap Restore. Make sure you’re signed in with the same Apple Account you paid with.
How do I get a refund?
Apple handles all payments, so refunds go through Apple at reportaproblem.apple.com.
How do I turn the coach’s voice off, or switch between Friend and Savage?
Go to the Me tab. Turn the Voice switch off to just read along, and pick Friend or Savage under “How should I coach you?”.
I missed a day. Is my streak gone?
If you had a Streak Freeze, it was used automatically and your streak is safe. You can see how many you have on the Me tab.
How do I delete my data?
Almost everything is stored on your phone, so deleting the app deletes it. To have us delete anything held on our side, email support@getbrainstake.com. Read more in our Privacy Policy.